Vad säger skogsbruksstandarden om klagomål inom FSC?

4.6 The Organization, through engagement with local communities, shall have mechanisms for resolving grievances and providing fair compensation to local communities and individuals with regard to the impacts of management activities of The Organization.
4.6.1 Inquiries, opinions and complaints are handled systematically and in a credible way in relation to the stakeholder.
 DIRECTIVES 4.6.1: The management of inquiries, opinions and complaints is adapted in proportion to scale, intensity and risk. A systematic and credible management of complaints includes:
a) publicly available contact details for conveying inquiries, opinions and complaints to The Organization,
b) confirmation of receipt and information about how and when the matter will be handled,
c) that planned and implemented measures are communicated,
d) that an internal timeframe is in place for handling and implementing b and c,
e) that the communication method is adapted to the stakeholder.

4.6.2 There is a documented and publicly available general description of how The Organization handles opinions and complaints.